Questions, answered.

Within the United States only, for now. Whether we can ship to a specific address is confirmed at checkout.

Standard shipping is free when your merchandise subtotal is $99 or more after discounts and before taxes. Under $99, the available shipping methods and their charges are shown at checkout before you pay.

Most orders are processed within 1–2 business days. After that, standard shipping generally takes 2–7 business days. Business days are Monday to Friday, excluding federal holidays; orders placed on a weekend or holiday begin processing on the next business day.

These are estimates rather than guarantees. If a product page gives a different processing or delivery estimate, that estimate applies to the item.

When tracking is available we email it after the order ships. A tracking number can take some time to become active after the label is created. Items in the same order may arrive in separate packages, each with its own tracking number.

Yes, if you ask before the order is fulfilled: email info@trybluvana.com or use the contact form. We cannot guarantee changes once processing has begun, and we cannot redirect a package after it has shipped, so please check your address before you place the order.

Carrier delays, severe weather, and holidays can affect delivery. If your order arrives damaged or incorrect, is missing an item, or is marked delivered but cannot be found, contact us within 7 calendar days after delivery or the carrier's delivery scan. Include your order number and photos where applicable so we can investigate and make it right.

Eligible returns can be requested within 30 calendar days after confirmed delivery.

An item must be unworn other than a reasonable try-on (please try garments on over undergarments), unwashed, unaltered, with its original tags attached and in its original packaging. Proof of purchase is required.

Regular-priced and sale items are eligible unless the product was clearly marked Final Sale before purchase. Final Sale items and gift cards are not returnable, except where the law requires it.

Email info@trybluvana.com or use the contact form, and include your order number and the item you want to return. If the return is approved we send a prepaid return label and the return address.

Please do not send returns to our business mailing address. Items returned without prior approval may not be accepted.

Yes. Eligible returns within the United States include free return shipping: we provide the prepaid label, and there is no return-label fee or restocking fee.

We do not process direct exchanges. Return the original item and place a separate order for the size, color, or product you want. A replacement for a damaged, defective, or incorrect item is handled separately by our support team.

We notify you once we have received and inspected the return. Approved refunds go back to the original payment method within 5 business days after inspection, and your bank or card issuer may need up to 10 additional business days to post the credit.

Original outbound shipping charges, if any, are not refunded unless the return was caused by a damaged, defective, incorrect, or missing item or another error on our part.

Prices are shown in U.S. dollars. Any applicable taxes and shipping charges are displayed at checkout before you pay.

Checkout runs on Shopify's hosted, encrypted checkout. Enter payment details there only: we will never ask for card numbers, security codes, or passwords by chat or email.

Placing an order is an offer to buy. It is accepted when we send a confirmation of acceptance or fulfill the order. If we cannot accept an order, for example because of a pricing error or a stock problem, we refund anything collected for it.

We do not offer a voluntary product warranty. That does not limit any warranty, consumer right, or remedy that cannot lawfully be excluded.

Composition varies by product. Satin describes a weave or finish; it does not mean a fabric contains silk. Check the product details for the stated fiber composition. Touch and shine alone cannot verify whether a fabric is silk.

Follow the care label sewn into your garment. The product page includes supplier care instructions when available. General care suggestions do not replace the garment label.

Compare the product-specific garment measurements with a similar item that fits you well, where a chart is available. Letter sizes can vary between styles. If measurements are unavailable, contact us before ordering for help choosing.

We make reasonable efforts to describe and show each piece accurately, but colors and appearance can vary with your screen and device settings, and measurements can vary within the tolerance stated on the product page. If a piece is not what you expected, the return policy applies as normal.

Email info@trybluvana.com or use the contact form. Include your order number for order or return questions.

Bluvana is operated by Kyle Bell LLC. Our business mailing address is 9789 S Cervantes Cir, Sandy, Utah 84092, United States, and our support email is info@trybluvana.com. The mailing address is for correspondence only, not returns.