Refund policy

Last updated: September 13, 2026

Bluvana accepts eligible returns requested within 30 calendar days after confirmed delivery.

Return eligibility

To be eligible for a return, an item must be unworn other than for a reasonable try-on, unwashed, unaltered, with its original tags attached, and returned in its original packaging. Please try on garments over undergarments. Proof of purchase is required.

Regular-priced and sale items are eligible under this policy unless the product was clearly marked “Final Sale” before purchase. Final Sale items and gift cards are not returnable, except where required by law.

How to start a return

Start a return by emailing info@trybluvana.com. Include your order number and the item you want to return. Email support may use AI assistance; you may request a human at any time.

If your return is approved, we will provide a prepaid return shipping label and the return address. Do not send returns to our business mailing address. Items returned without prior approval may not be accepted.

Return shipping and fees

Eligible returns include free return shipping within the United States. Bluvana will provide the prepaid label. We do not charge a return-label fee or restocking fee.

Damaged, defective, incorrect, or missing items

Inspect your order promptly after delivery. Contact us within 7 calendar days after delivery if an item is damaged, defective, incorrect, or missing. Include your order number and photographs when applicable so we can evaluate the issue and provide an appropriate replacement or refund. If tracking shows delivery but you cannot locate the package, contact us within the same 7-day period.

Exchanges

We do not process direct exchanges. To obtain another size, color, or product, return the original item and place a separate order. A replacement for a damaged, defective, or incorrect item may be handled separately by our support team.

Order changes and cancellations

You may request an order change or cancellation through email before the order is fulfilled. We will do our best to help, but changes and cancellations are not guaranteed once processing has begun. If we cannot cancel an eligible item, you may request a return after delivery.

Refunds

We will notify you after we receive and inspect your return. Approved refunds are issued to the original payment method within 5 business days after inspection. Your bank or card issuer may need up to 10 additional business days to post the credit.

Original outbound shipping charges, if any, are not refundable unless the return resulted from a damaged, defective, incorrect, or missing item or another error by Bluvana. If a refund has not appeared after the timeframes above, contact info@trybluvana.com.

This policy does not limit any rights that cannot be waived under applicable law.